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Business Development Representative

2 months ago


Bozeman, Montana, United States Ressler Motors Full time

**Job Type:** Full-time

**About Ressler Motors:**

We are a dynamic and customer-focused dealership seeking a motivated individual to join our Business Development Center (BDC) team as a BDC Representative. In this role, you will play a vital part in our dealership's success by connecting with customers and assisting them in finding their perfect vehicle and service solutions.

**Key Responsibilities:**

  • **Customer Engagement:** Engage with customers to understand their automotive needs and preferences.
  • **Lead Management:** Manage incoming leads and inquiries, ensuring timely and personalized responses to potential customers.
  • **Appointment Scheduling:** Schedule appointments for customers to visit our dealership for vehicle purchases, test drives, and service appointments.
  • **Product Knowledge:** Develop a strong understanding of our new and used vehicle inventory, as well as our service offerings, to effectively assist customers.
  • **Customer Follow-up:** Follow up with customers to ensure a positive buying and servicing experience, address any questions or concerns, and gather feedback.
  • **Sales Support:** Collaborate with our sales and service teams to facilitate a seamless customer journey from inquiry to purchase or service.

**Requirements:**

  • **Exceptional Communication Skills:** Possess excellent communication and interpersonal skills to effectively engage with customers.
  • **Customer-Centric Mindset:** Demonstrate a customer-centric mindset with a passion for providing outstanding service.
  • **Ability to Work in a Fast-Paced Environment:** Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
  • **Previous Experience:** Previous experience in customer service, sales, or a call center is a plus.
  • **Proficiency in CRM Systems:** Proficiency in using CRM systems and digital communication tools.
  • **High Level of Professionalism:** Possess a high level of professionalism and a positive attitude.
  • **Strong Organizational Skills:** Demonstrate strong organizational and time management skills.