Customer Relations Associate
4 weeks ago
We are seeking a dynamic and customer-focused individual to join our team as a Customer Relations Associate for DARCARS Automotive Group. As a Customer Relations Associate, you will be the primary point of contact for our valued customers, ensuring their satisfaction and fostering long-term relationships. You will play a crucial role in maintaining our reputation for exceptional customer service.
Key Responsibilities:
- Provide friendly and professional assistance to customers via phone and email, addressing inquiries, resolving complaints, and ensuring prompt resolution of customer issues.
- Cultivate strong relationships with customers by understanding their needs, preferences, and concerns, and proactively engaging with customers to gather feedback and maintain open lines of communication.
- Identify and address customer concerns or challenges effectively, utilizing critical thinking and problem-solving skills to find creative solutions for both parties and exceed customer expectations.
- Follow up with customers to ensure their needs have been met and satisfaction has been achieved, maintaining detailed records of customer interactions and resolutions for future reference.
- Identify opportunities for process improvement and customer service enhancement, collaborating with cross-functional teams to implement changes and optimize customer relations processes.
- Adhere to company policies, procedures, and regulatory requirements at all times, ensuring compliance with industry standards and best practices in customer relations management.
- Analyze customer feedback and satisfaction metrics to identify trends, areas for improvement, and opportunities for innovation, providing insights and recommendations to management for continuous improvement.
- Work collaboratively with internal teams, including sales, service, and accounting departments, to deliver a seamless and exceptional customer experience across all touchpoints.
Qualifications:
- High school diploma or GED.
- Proven experience in customer service, sales, or related roles, preferably in the automotive industry.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Willingness to learn our CRM software.
- Demonstrated ability to build rapport and maintain positive relationships with customers with an eye towards exceeding customer expectations.
Benefits:
- Insurance: medical, vision, dental.
- Short-term and long-term disability plans.
- Life Insurance.
- 401(k).
- PTO and Paid Holidays.
- Employee discounts on vehicle purchases, parts and service repairs.
- Opportunities to join our community service initiatives.
- Internal career advancement opportunities.
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