Customer Service Representative

3 weeks ago


Silver Spring, Maryland, United States DTLR Full time

Job Summary: We are seeking a highly motivated and customer-focused Sales Associate to join our team at DTLR. As a Sales Associate, you will be responsible for providing exceptional customer service, driving sales efforts, and maintaining a positive and energetic store environment.

Key Responsibilities:

  • Customer Service: Displays basic fashion and trend knowledge, satisfies customer needs, and builds relationships while maintaining DTLR standards.
  • Sales and Merchandising: Assists with shipments, merchandising, restocking, and pricing, and presents a positive impression to each customer.
  • Store Maintenance: Complies with all company policies, ensures visual standards are followed, and maintains a neat and orderly sales environment.
  • Teamwork: Assists in eliminating employee and customer theft, and helps maintain a positive and enthusiastic attitude toward the job and company.

Requirements:

  • Education and Experience: Previous work experience in retail or customer service is preferred, but not necessary. High school diploma or equivalent is preferred.
  • Skills and Knowledge: Excellent command of the English language, basic fashion and style trend knowledge, and problem-solving abilities.
  • Physical Requirements: Able to stand for extended periods, lift up to 50 lbs, and work in a fast-paced environment.

Compensation: Sales Associate (Part-Time) pay range: $17.15 per hour.

Equal Employment Opportunity: DTLR, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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