Customer Relations Associate

4 weeks ago


Silver Spring, Maryland, United States DARCARS Automotive Group Full time
Customer Relations Associate Job Description

DARCARS Automotive Group is seeking a highly skilled Customer Relations Associate to join our team. As a Customer Relations Associate, you will be the primary point of contact for our valued customers, ensuring their satisfaction and fostering long-term relationships.

Key Responsibilities:
  • Customer Support: Provide friendly and professional assistance to customers via phone and email, addressing inquiries, resolving complaints, and ensuring prompt resolution of customer issues.
  • Relationship Management: Cultivate strong relationships with customers by understanding their needs, preferences, and concerns, proactively engaging with customers to gather feedback and maintain open lines of communication.
  • Problem Solving: Identify and address customer concerns or challenges effectively, utilizing critical thinking and problem-solving skills to find creative solutions for both parties and exceed customer expectations.
  • Follow-Up: Follow up with customers to ensure their needs have been met and satisfaction has been achieved, maintaining detailed records of customer interactions and resolutions for future reference.
  • Process Improvement: Identify opportunities for process improvement and customer service enhancement, collaborating with cross-functional teams to implement changes and optimize customer relations processes.
  • Compliance: Adhere to company policies, procedures, and regulatory requirements at all times, ensuring compliance with industry standards and best practices in customer relations management.
  • Feedback Analysis: Analyze customer feedback and satisfaction metrics to identify trends, areas for improvement, and opportunities for innovation, providing insights and recommendations to management for continuous improvement.
  • Team Collaboration: Work collaboratively with internal teams, including sales, service, and accounting departments, to deliver a seamless and exceptional customer experience across all touchpoints.
Qualifications:
  • High school diploma or GED.
  • Proven experience in customer service, sales, or related roles, preferably in the automotive industry.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Strong attention to detail and ability to multitask in a fast-paced environment.
  • Willingness to learn our CRM software.
  • Demonstrated ability to build rapport and maintain positive relationships with customers with an eye towards exceeding customer expectations.
Benefits:
  • Insurance: medical, vision, dental.
  • Short-term and long-term disability plans.
  • Life Insurance.
  • 401(k).
  • PTO and Paid Holidays.
  • Employee discounts on vehicle purchases, parts and service repairs.
  • Opportunities to join our community service initiatives.
  • Internal career advancement opportunities.


  • Silver Spring, Maryland, United States DARCARS Automotive Group Full time

    Job DescriptionWe are seeking a dynamic and customer-focused individual to join our team as a Customer Relations Associate for DARCARS Automotive Group. As a Customer Relations Associate, you will be the primary point of contact for our valued customers, ensuring their satisfaction and fostering long-term relationships. You will play a crucial role in...


  • Silver Spring, Maryland, United States Maverick Marketing Full time

    Job DescriptionMaverick Marketing is seeking a skilled Client Relations Associate to join our team. As a Client Relations Associate, you will be responsible for establishing and maintaining long-lasting business relationships with our clients. You will identify, troubleshoot, and provide clients with resolutions to their issues and concerns. You will also...

  • Sales Associate

    4 weeks ago


    Silver Spring, Maryland, United States Petroleum Marketing Group, Inc. Full time

    Job Summary:As a Sales Associate - Customer Service Expert at Petroleum Marketing Group, Inc., you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers. You will work closely with your team members and management to complete all store-level tasks related to customer service,...


  • Silver Spring, Maryland, United States ROCS Grad Staffing Full time

    Job Summary:At ROCS Grad Staffing, we are seeking a skilled Customer Service Associate to join our team. As a key member of our call center, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Document customer...

  • Sales Associate

    4 weeks ago


    Silver Spring, Maryland, United States Chico's FAS Full time

    Job Title: Sales AssociateWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Chico's FAS. As a Sales Associate, you will be responsible for providing exceptional customer service, driving sales, and maintaining a visually appealing store environment.Key Responsibilities:Customer Experience: Model and promote the Most...

  • Sales Associate

    4 weeks ago


    Silver Spring, Maryland, United States UNIQLO Full time

    UNIQLO Sales Associate Job DescriptionAs a Sales Associate at UNIQLO, you will be responsible for meeting and exceeding sales expectations. This involves listening to customer needs, finding products that meet their needs, and providing in-depth product information. You will also be expected to maintain brand and operational standards, including visual and...

  • Sales Associate

    4 weeks ago


    Silver Spring, Maryland, United States Foot Locker Full time

    Overview:We are seeking a highly motivated and customer-focused Sales Associate to join our team at Foot Locker. As a Sales Associate, you will be responsible for creating a warm and friendly shopping environment by providing exceptional customer service. You will be accountable for achieving personal productivity goals and contributing to the team's overall...

  • Store Associate

    4 days ago


    Silver Spring, Maryland, United States Giant Food Full time

    About Giant FoodGiant Food, a leading grocery retailer in the Baltimore-Washington area, offers a unique opportunity for individuals to grow their careers. With over 160 stores across D.C., Maryland, Virginia, and Delaware, we have a long history of innovation, quality, and value.We take pride in being the most trusted and loved local food retailer in our...

  • Store Associate

    2 weeks ago


    Silver Spring, Maryland, United States Finish Line Full time

    Job SummaryAs a Store Associate at Finish Line, you will perform sales and customer service responsibilities, including cashiering and stockroom upkeep as needed. You will maintain company standards regarding personal sales metrics and contribute to a positive shopping experience for our customers.Key Responsibilities• Perform sales and customer service...

  • Deli Associate

    4 weeks ago


    Silver Spring, Maryland, United States Safeway Full time

    Job Summary:As a Deli Associate at Safeway, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers. Your duties will include operating a computerized cash register and electronic scale, taking deli orders, preparing deli food, slicing and wrapping meats and cheeses, and preparing deli...

  • Sales Associate

    4 weeks ago


    Silver Spring, Maryland, United States DTLR Full time

    Job Summary:A Sales Associate at DTLR is responsible for driving sales efforts and customer relationships by excelling in customer service and selling techniques. This role involves performing daily store functions, including product merchandising, sales, customer relations, and store maintenance.Key Responsibilities:Provide exceptional customer service and...


  • Silver Spring, Maryland, United States DARCARS Automotive Group Full time

    Job SummaryDARCARS Automotive Group is seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our sales team, you will be responsible for managing our digital business prospects and providing exceptional customer service.Key Responsibilities:Respond to customer inquiries via phone, text, chat, or emailProvide product and...


  • Silver Spring, Maryland, United States DARCARS Automotive Group Full time

    About the Role:We are seeking a highly skilled Customer Experience Specialist to join our team at DARCARS Automotive Group. As a key member of our sales team, you will be responsible for managing our digital business prospects and providing exceptional customer experiences.Key Responsibilities:Pull inquiries from our Customer Relationship Management system...


  • Silver Spring, Maryland, United States DTLR Full time

    Job Summary: We are seeking a highly motivated and customer-focused Sales Associate to join our team at DTLR. As a Sales Associate, you will be responsible for providing exceptional customer service, driving sales efforts, and maintaining a positive and energetic store environment.Key Responsibilities:Customer Service: Displays basic fashion and trend...


  • Silver Spring, Maryland, United States Savers | Value Village Full time

    About UsSavers | Value Village is a leading thrift retailer with a mission to champion reuse and inspire a future where secondhand is second nature.Job SummaryWe are seeking a Customer Service Associate to join our team. As a Customer Service Associate, you will be responsible for creating an awesome experience for our customers, donors, and team members.Key...

  • Sales Associate

    4 weeks ago


    Silver Spring, Maryland, United States The Children's Place Full time

    Job Summary:The Sales Associate will be responsible for supporting the Store Leadership Team to achieve all company goals and initiatives. The Sales Associate will model and maintain excellent customer service with effective communication, product knowledge, and appropriate selling techniques. The Sales Associate will maintain company standards of all...


  • Silver Spring, Maryland, United States Massage Envy Full time

    Overview:We're seeking a skilled and passionate individual to join our team as a Sales and Customer Service Associate at Massage Envy Downtown Silver Spring. As a key member of our team, you will be responsible for delivering exceptional customer service, promoting the value of Total Body Care, and supporting clinic flow.Key Responsibilities:Provide...

  • Sales Associate

    1 month ago


    Silver Spring, Maryland, United States DTLR Full time

    Job Summary:We are seeking a highly motivated and customer-focused Sales Associate to join our team at DTLR. As a Sales Associate, you will play a key role in delivering exceptional customer service and driving sales growth in our stores.Key Responsibilities:• Provide exceptional customer service and build strong relationships with customers• Assist with...


  • Silver Spring, Maryland, United States Spirit Halloween Full time

    Spirit Halloween Job DescriptionWe are seeking a Sales Associate to join our team at Spirit Halloween. As a Sales Associate, you will be responsible for:Key Responsibilities:Acknowledge all guests through a greeting, smile or eye contact.Demonstrate knowledge of store products and use this knowledge to build sales.Practice suggestive selling.Assist in...


  • Silver Spring, Maryland, United States Associated Insurance Management, LLC Full time

    Job SummaryAssociated Insurance Management, LLC is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients, ensuring their insurance needs are met with professionalism and expertise.Key ResponsibilitiesAssist producers and account...