Customer Service Associate

3 weeks ago


Silver Spring, Maryland, United States ROCS Grad Staffing Full time

Job Summary:

At ROCS Grad Staffing, we are seeking a skilled Customer Service Associate to join our team. As a key member of our call center, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Document customer interactions in our CRM system to ensure accurate tracking and follow-up.
  • Collaborate with team members and supervisors to enhance service efficiency and quality.
  • Participate in regular training sessions to stay up-to-date on product knowledge and service techniques.

Qualifications:

  • High school diploma or equivalent.
  • Excellent communication and listening skills.
  • Experience in a call center or customer service setting is preferred.
  • Ability to work in a fast-paced environment and handle multiple priorities.


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