Branch Manager Assistant

2 days ago


Mansfield, Massachusetts, United States Rockland Federal Credit Union Full time
Job Summary

We are seeking a highly skilled and experienced Branch Manager Assistant to join our team at Rockland Federal Credit Union. As a key member of our branch operations team, you will play a critical role in supporting the Branch Manager and ensuring the smooth day-to-day operations of our Mansfield branch.

Key Responsibilities
  • Manage and mentor staff to achieve exceptional performance and customer satisfaction
  • Support branch sales activities and promote a sales environment that emphasizes cross-selling
  • Demonstrate and ensure superior member service, resolving issues promptly and professionally
  • Oversee branch operations in the Branch Manager's absence, ensuring compliance with policies, procedures, and security protocols
  • Perform all duties of a Teller and Member Services Representative, including handling transactions and providing exceptional customer service
  • Assist in the implementation of new policies and procedures, ensuring seamless integration and minimal disruption to branch operations
  • Perform other duties as assigned by the Branch Manager or other senior management
Requirements
  • At least two (2) years of experience within the financial services industry, with previous supervisory/leadership experience
  • Demonstrated sales skills and ability to promote a sales environment
  • Strong accuracy and attention-to-detail, with a focus on maintaining high-quality service standards
  • Positive/professional approach, with strong communication and interpersonal skills
  • Demonstrated ability to use sound judgment and solve problems effectively
  • Strong proficiency with systems and software packages, including Microsoft Office
  • Ability to travel to other branches as needed, with flexibility to work a rotating Saturday shift
Work Schedule

This is a full-time position, requiring 40 hours of work per week. A rotating Saturday shift is required, with flexibility to work a variety of schedules as needed.



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