Customer Experience Manager

5 days ago


Lowell, Massachusetts, United States Sciens Building Solutions Full time
Job Description

The Service Coordinator plays a critical role in ensuring customer satisfaction and a positive company image at Sciens Building Solutions. This individual will interact with existing and potential customers to resolve issues, schedule preventative maintenance inspections, and dispatch technicians as needed. Strong organizational and communication skills are essential for success in this position.

Key Responsibilities:
  • Field customer calls, analyze issues, and determine the best course of action.
  • Schedule preventative maintenance inspections and emergency calls.
  • Dispatch technicians as needed and follow through to ensure resolution of all situations.
  • Generate and monitor internal and external correspondence regarding service technicians.
  • Perform pricing of labor and/or materials according to contract requirements.
  • Prepare subcontract work orders for invoicing.

Requirements:
  • High school diploma or equivalent required.
  • Two to five years of experience in customer service.
  • Strong organizational and time management skills.
  • Ability to multitask and manage multiple priorities.
  • Excellent communication and problem-solving skills.
  • Computer literacy, including Microsoft Office Suite.

Estimated Salary Range: $55,000 - $70,000 per year

Why Choose Us?
  • Opportunity to work with a leading provider of building solutions.
  • Competitive salary and benefits package.
  • Professional career development opportunities.


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