Global Customer Advocate

2 days ago


Lowell, Massachusetts, United States UKG (Ultimate Kronos Group) Full time
About the Role

We're looking for a highly skilled and motivated individual to join our team as a Product Support Liaison. In this role, you'll be responsible for providing world-class customer support across various communication channels, including phone, chat, and email. You'll employ critical thinking skills to troubleshoot software issues for clients, create and monitor customer tickets, and maintain high-level knowledge of our extensive product suite.

You'll also be responsible for maintaining professional communication with clients, accurately documenting and managing workload within a Customer Relationship Management system (CRM), and juggling multiple tasks in a fast-paced, metrics-driven environment while adhering to standard operating procedures and policies. Participation in on-call rotations is required to provide occasional after-hours support.

What You'll Need

- 1+ years' experience in a customer and/or technical support environment

- Demonstrated problem solving skills with an aptitude to resolve technical issues

- Experience working in an environment which requires effective time management

- Ability to work 10a-7p or 11a-8p EST and follow break and lunch schedule.

Benefits

As a valued member of our team, you'll enjoy a range of benefits, including a competitive salary of $34,400 to $49,450, a short-term incentive plan, and a long-term incentive plan. You'll also have access to comprehensive health insurance, 401(k) matching, and paid time off. Plus, you'll be part of a dynamic and inclusive culture that values diversity, equity, and inclusion.

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