Customer Experience Expert

6 days ago


Lowell, Massachusetts, United States MSCCN Full time

Job Description:

The Product Support Representative will play a critical role in delivering exceptional customer experiences and driving business growth. As a member of our Global Support team, you will be responsible for providing timely and effective support to customers, resolving complex issues, and collaborating with internal teams to drive customer satisfaction.

Responsibilities:

  • Provide expert-level support to customers, leveraging your knowledge of UKG's HR and Workforce Management products to resolve complex issues.
  • Collaborate with internal peers and stakeholders to ensure seamless communication and issue resolution.
  • Develop and maintain in-depth product knowledge to stay up-to-date on product enhancements and features.
  • Utilize internal tools and resources to troubleshoot and resolve customer issues efficiently.

Requirements:

  • Minimum 2 years of experience in a customer-facing role, preferably in a technical support or sales environment.
  • Demonstrated expertise in product knowledge, technical troubleshooting, and problem-solving skills.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams and customers.

Compensation and Benefits:

We offer a competitive salary of $70,000 - $90,000 per year, depending on experience, and a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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