Customer Service Representative

3 days ago


Lowell, Massachusetts, United States Mike Anderson Chevrolet of Merrillville Full time

We are seeking a Customer Service Representative to join our team at Mike Anderson Chevrolet of Merrillville. As a key member of our team, you will provide exceptional customer service and support to our customers.

Job Responsibilities

The successful candidate will have a high school diploma/GED, excellent communication skills, and proficiency in Microsoft Word and Excel. You will work a flexible schedule, Monday through Thursday 10:30 am- 7:30 pm, Friday 9am-6 pm, and Saturdays 9 am -6pm, with off days on Wednesdays and Sundays.

Key Responsibilities
  • Meet and greet customers in a professional manner
  • Operate switchboard telephone system
  • Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
  • Provide basic information to callers who have general inquires
  • Assist with various clerical duties as needed
  • Be friendly, professional, courteous and efficient when working with all customers and employees
  • Calculate the customer's bill using the dealership's computer system
  • Receive cash, checks, and credit card payments from customers and record the amount received on the repair order and/or counter ticket
  • Make change accurately and issue receipts to customers. Have every repair order signed by the customer at time of payment.
  • Ascertain and record totals of counter tickets and repair orders and verify against all cash, checks and credit card payments on hand at end of shift
  • Work with department managers to keep abreast of new products and services offered by the dealership and any changes in price
  • Refer customers who have additional questions to management
  • Handle customer complaints with integrity and poise and take or refer the complaining customer to the appropriate individual for further communication
  • Process refunds to customers for approved returns
Compensation and Benefits

The estimated salary for this position is $45,000 - $60,000 per year, depending on experience. Additionally, you will receive benefits such as medical, dental, vision, life insurance options, short-term and long-term disability coverage options, and paid time off (PTO).



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