Customer Service Representative
3 days ago
We are seeking a Customer Service Representative to join our team at Mike Anderson Chevrolet of Merrillville. As a key member of our team, you will provide exceptional customer service and support to our customers.
Job ResponsibilitiesThe successful candidate will have a high school diploma/GED, excellent communication skills, and proficiency in Microsoft Word and Excel. You will work a flexible schedule, Monday through Thursday 10:30 am- 7:30 pm, Friday 9am-6 pm, and Saturdays 9 am -6pm, with off days on Wednesdays and Sundays.
Key Responsibilities- Meet and greet customers in a professional manner
- Operate switchboard telephone system
- Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
- Provide basic information to callers who have general inquires
- Assist with various clerical duties as needed
- Be friendly, professional, courteous and efficient when working with all customers and employees
- Calculate the customer's bill using the dealership's computer system
- Receive cash, checks, and credit card payments from customers and record the amount received on the repair order and/or counter ticket
- Make change accurately and issue receipts to customers. Have every repair order signed by the customer at time of payment.
- Ascertain and record totals of counter tickets and repair orders and verify against all cash, checks and credit card payments on hand at end of shift
- Work with department managers to keep abreast of new products and services offered by the dealership and any changes in price
- Refer customers who have additional questions to management
- Handle customer complaints with integrity and poise and take or refer the complaining customer to the appropriate individual for further communication
- Process refunds to customers for approved returns
The estimated salary for this position is $45,000 - $60,000 per year, depending on experience. Additionally, you will receive benefits such as medical, dental, vision, life insurance options, short-term and long-term disability coverage options, and paid time off (PTO).
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