Facilities Operations Manager
3 weeks ago
City Wide Facility Solutions is a leading provider of building maintenance services, committed to delivering exceptional results and building strong relationships with our clients.
As a key member of our team, you will be responsible for managing the business operations of assigned client contracted service areas. This will involve providing field support, including training, guidance, and troubleshooting customer requests and complaints.
Key Responsibilities:
- Manage and expand client relationships to drive business growth and identify new opportunities.
- Supervise and direct Night Managers to ensure client strategies are executed and services are performed correctly.
- Implement company policies and procedures associated with client service levels.
- Negotiate contracts and procure supplies from clients to ensure high client satisfaction.
- Effectively communicate client issues with contractors and promptly address any client complaints or problems that arise.
Requirements:
- 3-5 years of sales/management experience in building maintenance, facility management, or equivalent experience.
- Prior experience as an Account Manager, Business to Business Sales, Account Representative, or other customer service route-based positions preferred.
Benefits:
- Medical/Dental/Vision offered after 30 days.
- 3 weeks of paid PTO, 6 paid holidays, Simple IRA with company match, Long & Short term disability offered at no cost to the employee along with Life and AD&D.
- Mileage reimbursement at $0.625 per mile (capped at $450/month).
About Us:
- We are a dependable and positive organization built on a foundation of trust.
- Our work environment is healthy, supportive, dynamic, and collaborative, allowing everybody to bring their best self to work every day and promotes growth and development.
- We are fast-paced and challenging.
- Our dress code reflects our image. We are proud to be the most professional service provider in an unprofessional industry.
- Family-oriented, flexible, and accommodating to employees' needs.
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