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Client Success Manager

2 months ago

Brentwood, Tennessee, United States NxT Level Full time
Job Overview

About Nxt Level:

Nxt Level is a collective of exceptional recruiters, headhunters, and experts in identifying premier talent across various sectors. We collaborate with some of the most groundbreaking technology startups globally, assisting them in assembling outstanding teams. Our cohesive culture and a dedicated work ethic have earned us accolades as a top workplace.

Role Objective:

We are currently in search of a Client Success Manager. In this pivotal role, you will be responsible for nurturing client relationships and establishing referral networks. You will work closely with our recruitment team to ensure that our clients receive the highest caliber of candidates.

Core Responsibilities:

  • Client Relationship Development: Cultivating and sustaining robust relationships with clients to comprehend their hiring needs, corporate culture, and strategic objectives.
  • Recruitment Planning: Partnering with clients to devise effective recruitment plans that align with their business goals, including understanding job specifications and candidate profiles.
  • Candidate Identification and Evaluation: Collaborating with the recruitment team to source, assess, and select candidates that meet client specifications through various recruitment methods.
  • Communication and Coordination: Serving as the main liaison between clients and the recruitment agency, ensuring transparent communication regarding recruitment progress and candidate feedback.
  • Contract Facilitation: Assisting in the negotiation of agreements between clients and candidates, ensuring favorable terms that align with industry standards.
  • Client Satisfaction Monitoring: Evaluating the success of placements and client satisfaction, addressing any concerns to foster client loyalty.
  • Industry Insights: Staying informed about market trends, salary benchmarks, and factors influencing recruitment, providing clients with valuable insights.
  • Performance Reporting: Delivering regular updates to clients on recruitment activities and candidate status, utilizing data to enhance recruitment strategies.

Essential Qualities for Success:

  • Proactive Mindset: You embrace challenges and thrive in dynamic environments, demonstrating a commitment to excellence.
  • Leadership Skills: You inspire and motivate your team, showcasing a positive attitude that resonates with clients and colleagues alike.
  • Continuous Improvement: You are dedicated to personal growth and skill enhancement, eager to learn every day.
  • Self-Belief: You possess confidence in your abilities and are capable of achieving remarkable outcomes.
  • Reliability: You understand the importance of consistency in achieving long-term success and strive to deliver dependable results.

Daily Principles at Nxt Level:

  • Results-Oriented: We earn respect through measurable outcomes and a commitment to excellence.
  • Client Advocacy: Our goal is to exceed client expectations and create enthusiastic advocates.
  • Strategic Thinking: We anticipate future moves and consider the impact of our actions on client satisfaction.
  • Proactive Engagement: We prioritize understanding client needs to provide exceptional service.
  • Accountability: We hold ourselves to high standards, ensuring quality and integrity in our work.
  • Team Collaboration: We embody our company values, aiming to be a leading voice in talent acquisition.

Why Consider Nxt Level?

  • Supportive Environment: Join a vibrant team that values hard work and enjoyment.
  • Career Advancement: Experience opportunities for growth in a fast-paced setting.
  • Meaningful Contribution: Play a significant role in shaping elite teams for innovative companies.