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Senior Client Services Manager

4 weeks ago

Brentwood, Tennessee, United States Broadridge Financial Solutions , Inc. Full time
Job Summary

We are seeking a highly skilled Senior Client Services Manager to join our Global Class Action Client Service team. As a key member of our team, you will be responsible for overseeing a team of experienced relationship managers and serving as the principal point of contact for assigned clients/accounts.

Key Responsibilities
  • Manage and ensure timely onboarding within agreed upon SLAs.
  • Advocate for clients in each case and ensure claims are maximized.
  • Handle all client communications timely and professionally.
  • Provide regular reporting to clients on agreed upon schedule.
  • Manage contract renewal and communicate with Account Management.
  • Develop a significant understanding of Broadridge and the scope of the company.
  • Assist with department strategy, marketing, and thought leadership.
  • Identify and implement areas of improvement in client relationships independently and proactively.
Requirements
  • 10+ years of deep subject matter expertise in class action.
  • Significant project management, client management, and/or account management experience.
  • Excellent writing and oral communication skills.
  • Strong presentation skills, including ability to speak at conferences.
  • Comprehensive understanding of securities class action plan of allocations, as well as deficiency and audit processes and requirements.
  • Experience with securities trading, including equity, debt, and derivative securities.
  • Detail-oriented ability to multi-task and excellent time management and follow-up skills.
What We Offer
  • Competitive salary range: $105,000-$120,000 depending on experience.
  • Annual bonus eligibility.
  • FlexPTO and comprehensive benefits package, including medical, dental, life, and vision insurance, 401k with match, parental leave, and more.

Broadridge is committed to creating an engaging workplace for the most talented associates in our industry. Our Connected Workplace is grounded in the concepts of Flexible, Accountable, Connected, and Supported, allowing us to achieve business goals while supporting meaningful work-life integration for our associates.