Parking Operations Manager

2 weeks ago


Baltimore, Maryland, United States AEG Full time
To be eligible for this position, please ensure you complete the application process after clicking "Apply Now" above.

Position Overview

Assists the Director of Parking and Transportation at AEG in overseeing all aspects of event, daily, and monthly parking operations.

This role offers a competitive salary of $22.00 per hour.

For full-time positions: Benefits include Health, Dental, and Vision insurance, a 401(k) savings plan with matching contributions, and paid time off (including vacation days, sick days, and 12 holidays).

Key Responsibilities
  • Supervise parking services staff (including parking and maintenance teams) across various locations.
  • Execute supervisory duties in alignment with the director's and department's policies, procedures, and relevant regulations. This includes hiring, training, scheduling, and managing performance of all parking services personnel.
  • Oversee revenue collection from parking facilities, ensuring accurate auditing of cashiers/ticketers, completing deposit processes, and maintaining financial records.
  • Contribute to the development and enforcement of departmental policies and procedures.
  • Maintain accurate records and reports for the department and staff.
  • Prepare payroll, revenue, and other necessary reports for management and senior leadership.
  • Compile incident and damage reports as required.
  • Ensure the cleanliness and maintenance of parking facilities and oversee capital acquisitions.
  • Collaborate with other departments to enhance guest experiences and ensure satisfaction.
  • Proactively address and resolve complaints and parking-related issues with both staff and guests.
  • Assist in the preparation of monthly parking reports.
  • Generate daily reports for management review.
  • Act as the department's representative in construction, repair, and preventative maintenance initiatives.
Qualifications
  • Associate's degree in Business or Operations with a minimum of 5 years of experience in parking services or event management, including at least one year in a supervisory or management role; or an equivalent combination of education and experience.
  • Exceptional oral and written communication skills, with the ability to work independently and take initiative in fulfilling responsibilities. Strong human relations and conflict resolution skills are essential.
  • Proficient in using computers for word processing, spreadsheets, and database management. A strong customer service orientation is required.
  • Ability to read, analyze, and interpret technical documents, financial reports, and legal materials. Capable of responding to inquiries or complaints from customers and regulatory bodies.
  • Strong analytical skills to define problems, gather data, establish facts, and draw valid conclusions. Ability to interpret complex instructions and manage various variables effectively. Experience in handling difficult customer situations and leading a sizable team is necessary.


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