Front Desk Representative

5 days ago


Daly City, California, United States Dave & Buster Full time
Job Title: Front Desk/Host

About the Role:

We are seeking a highly skilled and enthusiastic Front Desk/Host to join our team at Dave & Buster's. As a Front Desk/Host, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their visit.

Key Responsibilities:

  • Deliver exceptional guest service, ensuring a positive and memorable experience for all guests.
  • Act as an ambassador for the building, greeting guests with a smile and enthusiasm, and coordinating game rentals, merchandise sales, and telephones.
  • Manage the front desk and host station, ensuring it is stocked with supplies and maintained to a high standard.
  • Process transactions accurately and efficiently, handling cash, credit card payments, and gift card sales.
  • Assist with merchandise sales, restocking supplies, and maintaining the cleanliness and organization of the front desk and host station.
  • Communicate effectively with guests, team members, and managers, providing clear and concise information and resolving any issues that may arise.
  • Work collaboratively with the team to ensure seamless service delivery and maintain a positive and respectful working environment.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment with a high level of energy and enthusiasm.
  • Strong problem-solving and conflict resolution skills.
  • Ability to work independently and as part of a team.
  • Basic math skills and accuracy with handling cash and credit card transactions.
  • Ability to stand for long periods, move around the facility, and lift up to 30 pounds.

What We Offer:

  • A competitive hourly rate of $18.12.
  • A fun and dynamic work environment with opportunities for growth and development.
  • A comprehensive benefits package, including medical, dental, vision, and 401K.
  • Free games and merchandise discounts.

Equal Opportunity Employer:

Dave & Buster's is an equal opportunity employer and participates in E-Verify in states where required.



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