Front Desk Representative
5 days ago
About the Role:
We are seeking a highly skilled and enthusiastic Front Desk/Host to join our team at Dave & Buster's. As a Front Desk/Host, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their visit.
Key Responsibilities:
- Deliver exceptional guest service, ensuring a positive and memorable experience for all guests.
- Act as an ambassador for the building, greeting guests with a smile and enthusiasm, and coordinating game rentals, merchandise sales, and telephones.
- Manage the front desk and host station, ensuring it is stocked with supplies and maintained to a high standard.
- Process transactions accurately and efficiently, handling cash, credit card payments, and gift card sales.
- Assist with merchandise sales, restocking supplies, and maintaining the cleanliness and organization of the front desk and host station.
- Communicate effectively with guests, team members, and managers, providing clear and concise information and resolving any issues that may arise.
- Work collaboratively with the team to ensure seamless service delivery and maintain a positive and respectful working environment.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment with a high level of energy and enthusiasm.
- Strong problem-solving and conflict resolution skills.
- Ability to work independently and as part of a team.
- Basic math skills and accuracy with handling cash and credit card transactions.
- Ability to stand for long periods, move around the facility, and lift up to 30 pounds.
What We Offer:
- A competitive hourly rate of $18.12.
- A fun and dynamic work environment with opportunities for growth and development.
- A comprehensive benefits package, including medical, dental, vision, and 401K.
- Free games and merchandise discounts.
Equal Opportunity Employer:
Dave & Buster's is an equal opportunity employer and participates in E-Verify in states where required.
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