Customer Service Representative

3 days ago


Broomall, Pennsylvania, United States PeopleShare Inc Full time
Customer Service Representative Job Description

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at PeopleShare Inc. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients, resolving customer complaints, and building sustainable relationships with customer accounts.

Key Responsibilities:
  • Manage incoming and outgoing calls from established accounts, including hospitals, courthouses, and law firms.
  • Obtain legal and medical records requested by clients and provide status updates.
  • Identify and assess customer needs to achieve satisfaction.
  • Build trust and rapport with customer accounts.
  • Resolve customer complaints via phone, email, and mail.
Requirements:
  • Minimum of 2 years of customer service experience.
  • Must have experience working with Microsoft Word and Excel.
  • Data entry skills and the ability to multi-task.

We offer a casual work environment, on-site training, and opportunities for growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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