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Customer Service Ambassador
2 months ago
About the Role:
We are seeking a highly skilled Customer Service Representative to join our team at PeopleShare Inc. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities:
- Manage Customer Interactions: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
- Obtain and Provide Information: Obtain and provide accurate and timely information to customers regarding their requests, including legal and medical records.
- Build Relationships: Build and maintain strong relationships with customers, identifying and assessing their needs to achieve satisfaction.
- Resolve Complaints: Resolve customer complaints in a fair and timely manner, via phone, email, and mail.
Requirements:
- Experience: Minimum of 2 years call center/customer service experience.
- Skills: Experience working with Microsoft Word and Excel, data entry skills, and the ability to multi-task.
About PeopleShare Inc:
PeopleShare Inc is a leading staffing agency in the region, providing temporary to hire and permanent jobs across 8 states. We offer a range of job opportunities, including receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk, warehouse, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.
Equal Opportunities Employer:
PeopleShare Inc provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws.
