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Customer Service Representative

2 months ago

Broomall, Pennsylvania, United States PeopleShare Inc Full time
{"Job Title": "Customer Service Representative", "Job Description": "Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at PeopleShare Inc. As a Customer Service Representative, you will be responsible for managing incoming and outgoing calls from established accounts, obtaining legal and medical records, and providing exceptional customer service.

Key Responsibilities
  • Manage incoming and outgoing calls from established accounts
  • Obtain legal and medical records requested by clients and provide status updates
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts
  • Resolve customer complaints via phone, email, and mail
Requirements
  • Minimum of 2 years customer service experience
  • Must have experience working with Microsoft Word and Excel
  • Data entry skills and the ability to multi-task

At PeopleShare Inc, we are committed to providing equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws.

"}