Customer Care Associate for Tire Services

2 weeks ago


Broomall, Pennsylvania, United States Mr. Tire Auto Service Centers Full time
Job Overview

Company Background:
Mr. Tire Auto Service Centers is a leading entity in the automotive service industry, recognized for its commitment to quality and customer satisfaction. With a network of over 1000 locations, we cater to millions of vehicles each year, ensuring that our customers receive exceptional service and value.

Position Summary:
The role of the Guest Care Specialist is essential in delivering an outstanding customer experience. This position can be either full-time or part-time, offering flexible hours based on the operational needs of the business. As a key holder, the Guest Care Specialist will take charge of the store in the absence of the Store Manager, ensuring that all operations run smoothly.

Key Responsibilities:

  • Complete the comprehensive training program to master the sales process and customer engagement techniques.
  • Act as the first point of contact for customers, both in-person and over the phone, fostering a welcoming environment.
  • Schedule appointments, build rapport with customers, and accurately communicate service offerings.
  • Assist in various customer service tasks, including work order completion and maintaining the organization of the service area.
  • Handle cash and credit transactions in accordance with company policies, addressing any customer service issues as they arise.
  • Effectively communicate the full range of products and services available to customers.
  • Collaborate with management to ensure a safe and compliant work environment.
  • Maintain a clean and organized waiting area for customers.
  • Perform additional duties as assigned to support store operations.

Compensation:
The pay range for this position is between $16.00 and $19.00 per hour.

Qualifications:

  • A high school diploma or equivalent is required.
  • A valid driver's license with a satisfactory driving record is necessary.
  • At least one year of experience in a sales or customer service role is preferred.
  • Strong verbal communication skills are essential for explaining services and writing work orders.
  • Demonstrated problem-solving abilities and a customer-focused mindset.
  • Availability to work flexible hours, including days, evenings, weekends, and holidays.

Work Environment:
This position operates within an automotive service environment, which may involve exposure to various elements typical of such settings.

Benefits:
We offer a range of benefits for full-time employees, including paid vacation, 401k plans, and healthcare options.

Career Development:
At Mr. Tire, we are dedicated to the professional growth of our team members through training and advancement opportunities.



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