Senior Incident Resolution Specialist

1 day ago


Wilmington, Delaware, United States Saxon Global Full time
Saxon Global is seeking a highly skilled Incident Manager to join our team. As an experienced professional in incident management, you will be responsible for leading the response to major incidents and ensuring minimal disruption to our business.

**Key Responsibilities:**
• Review proposed major incidents and assess validity based on business impact
• Facilitate troubleshooting bridge calls to drive issues to resolution
• Document activities and discussion around major incidents

The ideal candidate will have 5+ years of experience in incident management and a proven track record of success in resolving complex issues. You will be part of a collaborative team that values knowledge sharing and continuous improvement.

**Salary:** $80,000 - $110,000 per year, depending on experience

We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off. If you are a motivated and detail-oriented individual who is passionate about incident management, we encourage you to apply.

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