Senior Incident Resolution Specialist

3 weeks ago


Wilmington, Delaware, United States Saxon Global Full time

Are you a seasoned professional looking for a challenging role where you can utilize your expertise in incident management? Saxon Global is seeking a highly skilled Senior Incident Resolution Specialist to join our team.

Salary: $120,000 - $180,000 per year, depending on experience and qualifications.

Job Description:

We are looking for a Critical Event Manager to lead our incident response efforts. The ideal candidate will have 3+ years of experience in IM engineering and possess excellent communication and problem-solving skills.

  • Review proposed major incidents and assess their validity based on business impact.
  • Facilitate troubleshooting bridge calls to drive issues to resolution.
  • Document activities and discussions around major incidents.
  • Communicate with leadership throughout any event to ensure timely and effective decision-making.
  • Generate and distribute an After-Action Report for every major incident.

Required Skills and Qualifications:

  • 3+ years of experience as an IM engineer.
  • Excellent communication and problem-solving skills.
  • Ability to work effectively under pressure.
  • Strong analytical and critical thinking skills.

Benefits:

  • A competitive salary range of $120,000 - $180,000 per year.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A generous paid time off policy.
  • Opportunities for professional growth and development.


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