Senior Incident Resolution Specialist
3 weeks ago
Are you a seasoned professional looking for a challenging role where you can utilize your expertise in incident management? Saxon Global is seeking a highly skilled Senior Incident Resolution Specialist to join our team.
Salary: $120,000 - $180,000 per year, depending on experience and qualifications.
Job Description:We are looking for a Critical Event Manager to lead our incident response efforts. The ideal candidate will have 3+ years of experience in IM engineering and possess excellent communication and problem-solving skills.
- Review proposed major incidents and assess their validity based on business impact.
- Facilitate troubleshooting bridge calls to drive issues to resolution.
- Document activities and discussions around major incidents.
- Communicate with leadership throughout any event to ensure timely and effective decision-making.
- Generate and distribute an After-Action Report for every major incident.
Required Skills and Qualifications:
- 3+ years of experience as an IM engineer.
- Excellent communication and problem-solving skills.
- Ability to work effectively under pressure.
- Strong analytical and critical thinking skills.
Benefits:
- A competitive salary range of $120,000 - $180,000 per year.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A generous paid time off policy.
- Opportunities for professional growth and development.
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