Global Incident Manager

1 day ago


Wilmington, Delaware, United States Saxon Global Full time
Job Title: Global Incident Manager

Saxon Global is seeking a highly skilled Global Incident Manager to join our team. This role will be responsible for managing and resolving complex global incidents that impact our business operations.

The ideal candidate will have a strong background in incident management, with 3+ years of experience in a similar role. They will be responsible for reviewing proposed major incidents, facilitating troubleshooting bridge calls, documenting activities, and communicating with leadership throughout the event.

This is a full-time position that requires flexible working hours, including night shifts. The successful candidate will be based in Wilmington, DE and will work closely with our global teams to resolve incidents efficiently.

The estimated salary for this role is $90,000 - $115,000 per year, depending on experience. We offer a competitive benefits package, including health insurance, retirement plans, and paid time off.

Key Responsibilities:
  • Review proposed major incidents and assess validity based on business impact
  • Facilitate troubleshooting bridge calls to drive issues to resolution
  • Document activities and discussion around major incidents
  • Communicate throughout any event to required levels of leadership

Requirements:
  • 3+ years of experience as an IM engineer
  • Strong communication skills to interact with customers and end-users
  • Flexible to work in any shift

About Saxon Global: We are a leading provider of IT services and solutions. Our team of experts works closely with clients to deliver high-quality services that meet their needs.

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