Infrastructure Incident Resolution Expert
1 day ago
Saxon Global is a leading provider of [industry/field] services. We deliver high-quality solutions to our clients through our team of experienced professionals. Our mission is to provide exceptional service, value, and results to our clients, while fostering a positive and inclusive work environment for our employees.
Job Summary
We are seeking an Incident Manager to join our team. The Incident Manager will be responsible for monitoring and resolving IT incidents in a timely and effective manner. This includes communicating with stakeholders, troubleshooting issues, and implementing resolutions. The ideal candidate will have a strong background in IT operations, excellent communication skills, and the ability to work independently and as part of a team.
Key Responsibilities
* Monitor and resolve IT incidents in a timely and effective manner
* Communicate with stakeholders to provide updates and status on incident resolution
* Troubleshoot issues and implement resolutions
* Work closely with on-call personnel to communicate new events
* Address conflict constructively and communicate effectively
Requirements
* Bachelor's degree in Computer Science, Information Technology, or related field
* Minimum 1 year of experience in IT operations
* Strong background in IT operations, including monitoring and troubleshooting
* Excellent communication and interpersonal skills
* Ability to work independently and as part of a team
Benefits
* Competitive salary: $65,000 - $85,000 per year
* Comprehensive benefits package
* Opportunities for professional growth and development
Contact Us
If you are interested in this opportunity, please submit your resume and cover letter. We look forward to hearing from you.
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