Technical Support Specialist

1 week ago


Broomall, Pennsylvania, United States PeopleShare Inc Full time
Help Desk Analyst Job Overview

We are seeking a skilled Help Desk Analyst to join our team at PeopleShare Inc. in Broomall, PA.

Key Responsibilities:
  • Provide day-to-day maintenance and support for various systems, including workstations, printers, and mobile devices.
  • Identify and troubleshoot application issues, ensuring timely resolution or escalation as needed.
  • Conduct root cause analysis to address underlying problems and prevent recurrence.
  • Communicate effectively with management regarding system status, issues, and resolutions.
  • Manage client relationships by delivering high-quality support and addressing concerns promptly.
  • Troubleshoot both software and hardware issues, including in-house and 3rd party applications.
  • Ensure all production changes adhere to Change Management methodology for smooth and controlled transitions.
  • Collaborate with the Help Desk Manager and other team members to optimize support processes and enhance overall efficiency.
Requirements:
  • Associate's degree in Computer Science, Information Technology, or a related field preferred.
  • Proven experience in providing technical support and troubleshooting for diverse systems and applications in a face-paced environment.
  • Excellent communication skills, both verbal and written; analytical skills.
  • Familiarity with Change Management methodologies and best practices.
  • Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus.
  • Proficient to advanced understanding of Operating System platforms, including Windows 10, Windows 11 and Mac OS.
  • Proficient in the use of ticketing systems and knowledge-sharing platforms.
Salary and Benefits:

The estimated salary for this position is $62,500 - $66,500 per year, depending on experience. Additional benefits include healthcare coverage after 30 days and opportunities for professional growth and development.



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