Member Engagement Specialist

2 weeks ago


Jacksonville, Florida, United States Planet Fitness Full time
Position Overview

The Member Services Associate plays a crucial role in facilitating the Planet Fitness member experience. This position involves guiding new members towards achieving their fitness aspirations by developing straightforward workout plans and demonstrating the correct usage of gym equipment.

Key Responsibilities
  • Oversee and manage the Planet Fitness group fitness program, including the creation and adherence to the schedule.
  • Engage with members to discuss their fitness objectives and provide instruction on the safe and effective use of gym equipment.
  • Prepare bi-weekly updates featuring a diverse range of exercises.
  • Ensure class requirements are met according to club size and member attendance.
  • Assist with front desk operations, which includes:
    • Answering phone calls in a courteous manner and addressing various inquiries.
    • Checking members into the system.
    • Facilitating new member registrations.
    • Conducting tours for prospective members.
  • Address member inquiries and concerns promptly and professionally, escalating issues to the Assistant Manager or Manager when necessary.
Qualifications
  • A strong enthusiasm for fitness and wellness.
  • A positive and energetic demeanor.
  • Dependability and punctuality are essential.
  • Outstanding customer service abilities; capable of interacting positively and professionally with members and colleagues, surpassing member expectations.
  • Excellent listening skills with the capacity to empathize and resolve issues.
  • Ability to demonstrate tact in all interactions while maintaining appropriate conduct and language.
  • Current CPR Certification is mandatory.
  • Nationally Certified Training Certificate is required.
  • A High School diploma or GED equivalent is necessary.
  • Must be at least 18 years old.
Physical Requirements
  • Frequent standing and walking throughout the shift.
  • Regular communication in person or via phone during the shift.
  • Occasional lifting of up to 50 lbs.
  • Potential exposure to hazardous materials during the shift.
JOIN OUR TEAM

Enhancing the lives of individuals through an accessible, high-quality fitness experience necessitates a team of inspiring, motivated, and enthusiastic individuals. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is on an exciting journey. We are continuously on the lookout for exceptional talent to help us foster the Judgement Free Zone and shape the future of our brand. With over 2,000 locations across the United States and beyond, there are ample opportunities available on our Planet.

Our mission emphasizes that our product is a tool for transformation, not merely a brand or a mold. To utilize our offerings, members must feel inspired and motivated. This is where your role becomes vital. If you seek a position where you can positively impact a member's life, you have found the right place. Join us in contributing to the Judgement Free Zone and experience the fulfillment of making a difference in our community.

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