Activities Director

4 days ago


Williamsburg, Virginia, United States Marriott Vacations Worldwide Full time
Job Summary

As a key member of our team, the Activities Manager will be responsible for overseeing the staffing and training of the Activities and Concierge Departments. This role requires a strong focus on ensuring staff is knowledgeable about property facilities and daily events.

Key Responsibilities

Staffing and Training
• Ensure staff is trained on all brand standard operating procedures.
• Administer and enforce employee adherence to corporate and local SOPs.
• Foster teamwork and communication among different departments.

Event Coordination
• Maintain up-to-date knowledge of daily events and locations, property facilities, and hours of operation.
• Monitor and direct concierge, boats, Kids Klub, and guest experience.
• Create, organize, and implement activities for all age ranges.

Departmental Budgets
• Manage wages and controllable expenses within budgeted guidelines.
• Monitor and control all expenses with requisition sheets, purchase orders, purchase log, invoices, and C-7s.

Human Resources
• Provide constructive coaching and counseling to employees.
• Support the development, training, and mentoring of employees.
• Develop and manage hourly employees.

Customer Service
• Provide excellent customer service.
• Determine guest needs and strive to meet them.
• Handle guest problems and complaints effectively.

About Us

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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