Front Office Manager Lead

4 days ago


Houston, Texas, United States Pyramid Global Hospitality Full time
Job Overview

The Assistant Front Office Manager at the Houston Marriott Westchase is a pivotal role that requires exceptional leadership and communication skills. As part of our dynamic front office team, you will be responsible for overseeing daily operations, ensuring seamless guest experiences, and driving business growth.

With a strong understanding of hotel operations and a passion for delivering exceptional service, you will supervise front office staff, manage guest inquiries, and maintain accurate records using our property management software.

In this role, you will have the opportunity to work with a talented team of hospitality professionals who share your commitment to excellence. You will also have access to comprehensive training programs, competitive benefits, and opportunities for career advancement within our organization.

We are seeking an experienced professional with a minimum of two years of experience in hotel front office operations, preferably in a management role. If you are a results-driven individual with excellent communication and interpersonal skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities
  • Supervise front office staff, including training, scheduling, and performance evaluations.
  • Manage guest inquiries and concerns, ensuring prompt resolution and maintaining high standards of customer satisfaction.
  • Maintain accurate records of room assignments, reservations, and guest interactions using property management software.

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