Technical Operations Specialist

3 weeks ago

New York, New York, United States TABS inc. Full time
About the Role

We're seeking a highly skilled Technical Operations Associate to join our team at TABS inc. in New York. As a key member of our technical operations team, you'll be responsible for handling specific technical customer requests during implementation and post-go-live. Your strong technical background and problem-solving skills will enable you to resolve complex technical challenges and ensure smooth operations and data integrity.

Key Responsibilities
  • Act as the primary technical resource to handle case-by-case technical customer requests.
  • Perform ongoing database querying, data cross-referencing, and maintain integration hygiene.
  • Monitor integration health, ensuring merchant systems align with our platforms and integrations.
  • Collaborate with customer-facing teams (CX, Implementation) to address technical requests that don't require product changes.
  • Pull reports and process custom workflows such as month-end close or financial reporting in formats not yet supported by our platform.
  • Troubleshoot integrations (ERP, tax, CRM systems) to resolve customer issues quickly and efficiently.
  • Help build out internal documentation for recurring technical issues, and contribute to process improvement.
Requirements
  • 5-8 years of relevant experience (Engineering, Technical Program Management, Client Experience, Sales Engineering)
  • Strong technical background in databases and querying.
  • Familiarity with ERP systems (e.g., NetSuite, Sage, QBO) and data integrations.
  • Ability to work cross-functionally with internal teams and understand customer data needs.
  • Excellent problem-solving skills and the ability to troubleshoot complex issues.
  • Ability to communicate technical solutions to customers in a clear and approachable manner.
  • Ability to use SQL and generate client-facing reports.
  • Comfort with macros or Google Script.
  • Experience working in a fast-paced startup or technical environment preferred.
What We Offer
  • Competitive compensation and equity.
  • 100% coverage for healthcare (Medical, Dental, and Vision).
  • Daily meal and coffee stipend for in-office days.
  • Tax-free contribution to commuter benefits.
  • Collaborative team environment with opportunities for career advancement.
  • Learn from a founding team with a track record of multiple IPO exits.

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