Technical Operations Specialist

4 weeks ago


New York, New York, United States Rokt Full time
Job Overview

Rokt is a hyper-growth ecommerce leader that enables companies to unlock value by making each transaction relevant at the moment that matters most. We are seeking a Technical Operations Associate to join our Customer Operations team, responsible for building, implementing, and troubleshooting solutions with our partners and clients.

Key Responsibilities:

  • Build and maintain processes, systems, and tools to ensure network quality assurance and performance.
  • Work closely with sales and account management teams to ensure client implementations are successful.
  • Design workflows and process improvements to drive efficiencies.
  • Document QA guidelines and provide training for QA and operations teams.
  • Campaign and front-end technical setup, review, troubleshooting, and optimization.
  • Campaign approvals to maintain compliance in the marketplace.
  • Creation of demo sites showcasing Rokt technology on partner pages.
  • Setup and manage experiments to determine optimal client setup.
  • First-line product support for internal and external users.

Requirements:

  • 1-3+ years of professional experience in Operations, BA/BS degree.
  • French, German, and Japanese speakers are a plus, but not required.
  • Experience with Jira, digital marketing platforms, and analytics tools is a plus.
  • Preferably has technical experience with HTML/CSS, Javascript, JSON, XML, and API integrations.
  • Effective communicator and creative problem solver.
  • Project management skills and ability to prioritize tasks effectively.
  • Reacts well under stressful conditions and pressure.
  • Positive attitude and enjoyment of work.

Benefits:

  • Accelerate your career with roadmaps to leadership and an annual $5000 training allowance.
  • Become a shareholder with equity in the company.
  • Enjoy catered lunch, healthy snacks, and a dog-friendly office.
  • Access generous retirement plans and fully funded premium health insurance.
  • Extra leave, including bonus annual leave and sabbatical leave.
  • Work with the greatest talent in town and see the world with offices in New York, Seattle, Sydney, Tokyo, and London.


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