Area Service Supervisor

2 weeks ago


Houston, Texas, United States MAA Full time

Area Service Supervisor

The Area Service Supervisor is a pivotal role within our organization, responsible for overseeing the service operations across multiple apartment communities. This position entails a temporary assignment, allowing for flexibility and adaptability in various locations.

Key Responsibilities:

  • Support Property Managers and Service Managers in achieving performance targets through effective supervision of maintenance staff and management of service requests.
  • Assist in the recruitment, training, and development of maintenance personnel to ensure adherence to operational standards.
  • Step in as a Service Manager at designated properties when needed, ensuring seamless operations and maintenance quality.
  • Provide mentorship to new Service Managers, offering guidance on company policies and best practices.
  • Address day-to-day operational challenges, ensuring that properties meet MAA's high standards for service and resident satisfaction.
  • Conduct inspections of maintenance work to verify compliance with company requirements and address any outstanding issues.
  • Communicate effectively with residents, property staff, and vendors to facilitate maintenance operations and resolve concerns.

Qualifications:

  • High school diploma or GED with a minimum of three years of experience in leading maintenance operations within residential communities.
  • Certification in HVAC and pool maintenance is required.
  • Possession of EPA Type II or Universal certification, along with any other necessary certifications for the assigned properties.
  • A valid driver's license is mandatory.

Skills and Abilities:

  • In-depth knowledge of apartment maintenance practices and procedures.
  • Proficient in using both common and specialized tools for repairs and maintenance tasks.
  • Strong communication skills, both verbal and written, to interact effectively with residents and team members.
  • Ability to manage multiple tasks across various locations efficiently.
  • Willingness to travel to different sites on short notice.

Physical Requirements:

This role requires the ability to perform physical tasks, including lifting items up to 50 pounds and working in various environmental conditions.

About MAA:

MAA is a leading real estate investment trust (REIT) dedicated to providing exceptional apartment living experiences. With a commitment to quality and service, we strive to create a diverse and talented workforce that reflects the communities we serve.



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