Area Service Supervisor
2 weeks ago
Area Service Supervisor
The Area Service Supervisor is a pivotal role within our organization, responsible for overseeing the service operations across multiple apartment communities. This position entails a temporary assignment, allowing for flexibility and adaptability in various locations.
Key Responsibilities:
- Support Property Managers and Service Managers in achieving performance targets through effective supervision of maintenance staff and management of service requests.
- Assist in the recruitment, training, and development of maintenance personnel to ensure adherence to operational standards.
- Step in as a Service Manager at designated properties when needed, ensuring seamless operations and maintenance quality.
- Provide mentorship to new Service Managers, offering guidance on company policies and best practices.
- Address day-to-day operational challenges, ensuring that properties meet MAA's high standards for service and resident satisfaction.
- Conduct inspections of maintenance work to verify compliance with company requirements and address any outstanding issues.
- Communicate effectively with residents, property staff, and vendors to facilitate maintenance operations and resolve concerns.
Qualifications:
- High school diploma or GED with a minimum of three years of experience in leading maintenance operations within residential communities.
- Certification in HVAC and pool maintenance is required.
- Possession of EPA Type II or Universal certification, along with any other necessary certifications for the assigned properties.
- A valid driver's license is mandatory.
Skills and Abilities:
- In-depth knowledge of apartment maintenance practices and procedures.
- Proficient in using both common and specialized tools for repairs and maintenance tasks.
- Strong communication skills, both verbal and written, to interact effectively with residents and team members.
- Ability to manage multiple tasks across various locations efficiently.
- Willingness to travel to different sites on short notice.
Physical Requirements:
This role requires the ability to perform physical tasks, including lifting items up to 50 pounds and working in various environmental conditions.
About MAA:
MAA is a leading real estate investment trust (REIT) dedicated to providing exceptional apartment living experiences. With a commitment to quality and service, we strive to create a diverse and talented workforce that reflects the communities we serve.
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