Branch Manager

4 days ago

Bakersfield, California, United States Mechanics Bank Full time
Job Summary:

The Branch Manager is a key leadership role responsible for overseeing the day-to-day operations of a branch, ensuring financial success, customer satisfaction, and staff development. This role requires executive direction over the office and production staff, providing dotted line supervision to the operations staff, and overseeing sales production, service, and human resource related tasks. The successful candidate will achieve sales goals and financial targets for their branch, ensuring high-quality processes and ethical sales in the branch. Directs and develops subordinates who are providing a full range of banking products and services, retaining and expanding relationships with existing customers, and promoting and developing new business. Represents the Bank in the community, modeling and leading all sales functions inside the branch office.

Key Responsibilities:

• Manages a Retail Branch office and is responsible for overall performance, including achievement of sales and service goals. Develops and implements strategies to achieve financial objectives. Drives team performance to achieve goals through huddles, meetings, coaching, direction, and leading by example. Personally performs sales activities.

• Manages and provides leadership to branch supervisors and employees. Performs human resource management tasks, including hiring, performance appraisals, promotions, salary increases, coaching, training, development, and disciplinary actions.

• Actively works with internal and external business partners to meet assigned goals and customer expectations. Establishes and maintains relationships with community leaders and achieves a significant presence of the Bank in the community.

• Develops and executes strategic plans with support from the entire branch management team for branch success, including business development, customer retention, employee development and retention, succession planning, branch efficiency, and operational soundness. Monitors and analyzes financial performance, prepares reports, and makes recommendations for improvement. Manages budgeting and forecasting for the branch.

• Fosters a customer-centric culture within the branch. Addresses customer inquiries, concerns, and escalations promptly. Implements strategies to enhance customer satisfaction and loyalty.

• Responsible for overall branch operational soundness, quality, and efficiency. Provides support and overall branch management to the operations team. Ensures that the branch is following Bank policies and procedures at all times. Ensures that compliance training and standards are met in a timely manner. Supports operations with management of FTE for maximum efficiency and positive customer experience.

• Ensures active community participation and leadership, including CRA activities, in the local community.

Requirements:

• High School Diploma or GED required or equivalent combination of education and experience.

• Minimum 5 years banking with an emphasis in sales required.

• Minimum 3 years management experience required.

• Notary license preferred.

• Excellent interpersonal skills; successful experience managing and leading people.

• Thorough knowledge and skills related to standard banking services and products and banking internal operating policies and procedures.

• Thorough knowledge of small business and consumer credit principles and practices.

• Ability to motivate employees to provide excellent customer service, demonstrate initiative, and achieve results.

• Sound working knowledge of small business and consumer credit principles and practices.

• Excellent interpersonal skills; successful experience managing and leading people. Considered a customer service role model.

• Excellent business development skills, particularly related to financial service products.

• Ability to communicate effectively with customers, team members, and all levels of management.

• Ability to motivate employees to provide excellent customer service, demonstrate initiative, and achieve results.

• Knowledge of current applicable Federal and State banking regulations.

Pay Range: $71,500 - $105,000 annually

Final compensation package will be determined by the work experience, education, and/or skill level of the applicant along with internal equity and alignment with geographic market data.

Equal Employment Opportunity: Mechanics Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, or on the basis of disability, gender identity, sexual orientation, or other bases prohibited by applicable law.

California Privacy Policy: To learn more about Mechanics Bank's California privacy and security policies, including your right to a Notice At Collection as a California Resident, please visit

California Privacy Policy for Prospective Employees | Mechanics Bank

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