Computer Associate
4 weeks ago
The Metropolitan Transportation Authority is seeking a skilled Computer Associate to join our team. As a key member of our technical support team, you will be responsible for providing top-notch technical assistance to our end-users. This includes deploying, configuring, and troubleshooting network elements, as well as assisting with the deployment and troubleshooting of computer equipment, mobile devices, and desk phones.
Key Responsibilities
* Deploy, configure, and troubleshoot network elements, including switches, servers, workstations, and storage devices
* Assist with the deployment and troubleshooting of computer equipment, mobile devices, and desk phones
* Set up new users with access to LAN, email, printer, internet, home folder, shared folders, and standard/proprietary software applications
* Provide technical support to end-users, including troubleshooting and resolving technical issues
* Assist with flat-file database system development and perform weekly update/maintenance
Requirements
* A baccalaureate degree from an accredited college or university and two years of satisfactory, full-time experience in mainframe computer, mid-range computer, LAN or WAN computer environments, and/or local desktop support
* An associate degree or 60 semester credits from an accredited college or university and three years of satisfactory, full-time experience as described above
* A four-year high school diploma or its educational equivalent and four years of satisfactory, full-time experience as described above
Desired Skills
* Experienced working with fiber optic data communication networks, including Cisco L2/L3 switches, Windows and Linux servers/workstations, network audio/video recorders, CCTV security cameras, intercoms, and door access control systems
* Well-versed with Cisco IOS command line interface
* Experienced with providing hands-on technical support to end-users related to PC/Wyse box, multi-function printers, Microsoft 365 apps/services, shared folders, mobile devices, and various standard/proprietary application software
* Experienced working with LAN/WAN/VLAN, switching/routing protocols, and networking tools/techniques
* Experienced with developing flat-file database systems and performing database maintenance/management
* Familiar with proprietary systems, such as Genetec Security Center, Genetec Clearance, Nexus Server, Giga Smart, Giga VUE, Nozomi Network Guardian, Nozomi Network Central Management Console, Dominion Terminal Server, SIMATIC WinCC, Software House Ccure 9000, and/or Lenel Access Control System
Selection Method
The Metropolitan Transportation Authority will evaluate candidates based on education, skills, experience, interview, and assessment. All selected candidates will be subject to a full background investigation that includes employment and education. Discrepancies may lead to dismissal.
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