Academic Computing Support Specialist

6 hours ago


New York, New York, United States Columbia University Full time
Job Title: Assistant Support Technician

Columbia University is seeking a highly skilled and detail-oriented Assistant Support Technician to join our team. As a key member of our Academic Computing support team, you will be responsible for the maintenance, operation, and security of AV/IT systems located in campus-wide learning environments, conference rooms, and specialty rooms.

Key Responsibilities:
  • Operate and maintain AV/IT systems, including computer hardware, digital and analog media presentation systems, audio visual hardware and software, and network enabled devices.
  • Provide excellent customer service and maintain good relationships with clients and department/school administration.
  • Support and maintain AV/IT systems, including computer hardware, digital and analog media presentation systems, audio visual hardware and software, and network enabled devices.
  • Provide technical support locally, remotely, and via the telephone.
  • Provide Level 1 support for the IT Service Desk.
  • Support other teams as needed.
  • Respond, record, and communicate pertinent technical information via the incident management system and respond to system alerts for multiple hardware/software issues.
  • Maintain storage facility and upkeep of in-production and stock inventory.
  • Perform regular organization and discard of all AV debris.
  • May be required to lead projects and supervise contract/student workers.
Requirements:
  • Bachelor's degree and/or its equivalent required.
  • Minimum 0-2 years' related experience.
  • Knowledge of AV/IT Systems including hardware, software, and system integrations.
  • Basic understanding of PC, Mac, and printer hardware and software.
  • Basic understanding of network protocols and configurations.
  • Knowledge of server-client system hardware, software, and integrations.
  • Ability to move or lift items weighing up to 75 pounds.
  • Completes work on time and to expected standards. Must be self-motivated and detail-oriented.
  • Must be willing to work flexible hours, including nights and weekends.
  • Ability to work with minimal supervision.
  • Ability to work effectively with internal and external personnel.
  • Ability to communicate technical information to non-technical users.
Preferred Qualifications:
  • InfoComm CTS.
  • Crestron DM Certified Technician (DMC-T or DMC-T4K).
  • Knowledge of Lecture Capture, Streaming Media, and Video On Demand systems.
  • Knowledge of Cisco Unified Communications systems.
  • Familiarity with Shure, Sennheiser, Revolabs, Biamp, Crown hardware and software.
  • Previous experience in higher education.

Columbia University is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to the hiring of qualified local residents.



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