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Computer Operations Specialist

1 month ago

New York, New York, United States Metropolitan Transportation Authority Full time
Job Title: Computer Operations Specialist

This is a highly technical position responsible for planning and designing voice and data communications networks throughout all NYC Transit facilities.

The selected candidate will serve as the liaison with various support and material vendors, in-house maintenance groups, and user departments, providing technical support and knowledge transfer and training to other NYCT staff.

Key responsibilities include managing projects during design, reviewing procedures, drawings, contract specifications, and implementation/turn-up of communication systems, as well as providing critical maintenance of next-generation and converging technologies such as VOIP and Cisco Call Managers.

The ideal candidate will have strong knowledge of IP networking, advanced PBX programming, and call center management experience, preferably in an Avaya or Cisco Call Manager environment.

Experience managing and/or installing PBX, Unified Communications, and Call Center systems, particularly Voice Over IP systems, may be substituted for computer systems development, programming, and data base administration.

The Metropolitan Transportation Authority is an Equal Opportunity Employer and encourages qualified applicants from diverse backgrounds, experiences, and abilities to apply.