Branch Operations Manager

4 weeks ago

Lakeville, Minnesota, United States WillScot Full time
About the Role

The Branch Operations Manager is a key position responsible for ensuring the success of the branch operation. This role has a wide range of responsibilities, including driving Safety, controlling costs, managing the branch operations workforce, and efficiently managing the inventory.

Key Responsibilities
  • Provides direct and indirect managerial oversight to branch operational employees, including Production Supervisors, Shop/Yard Labor, Field Service, Dispatchers/Transportation Coordinators, Drivers, and Branch Coordinator.
  • Manages tasks, daily assignments, and other daily duties for temporary workers and contractors as appropriate.
  • Employs timely and clear communication to all branch employees.
  • Utilizes all internal systems to provide safe, timely, cost-effective, high-quality, and efficient delivery of revenue activities.
  • Cost management through the oversight of ongoing maintenance, inventory, and servicing of the fleet through efficient use of company resources (time, people, money, etc.).
  • Ensures timely and accurate work order, off-rent/damage bill, inventory, and purchasing compliance.
  • Ensures accurate and readily available parts, VAPS, and other resources necessary to conduct efficient operations.
  • Collaborates with HR and leadership to effectively manage and develop the branch workforce, ensuring the right recruiting and workforce training strategies are in place to advance company goals.
  • Assesses talent, implements employee development plans, and creates and maintains a learning environment.
  • Proactively seeks out top talent externally to maintain a robust pool of qualified talent.
  • Efficiently manages and utilizes all aspects of logistics, including safety, resources, DOT, route efficiency.
  • Production
    • Ensures all off-rents are conducted within the determined timeline; units returned are thoroughly inspected for work order accuracy and capture any damage billing where appropriate.
    • Relocates idle fleet and conducts work order assessment as required.
    • Conducts fleet physical inventory counts at established frequencies.
    • Demonstrates an understanding of the Work Order system and the drivers that impact inaccuracies, develops a strategy to ensure variances are minimal by ensuring work orders for idle fleet are accurate.
    • Issue and track vendor purchase orders.
    • Orders, receives, and distributes materials/VAPS to work teams/vendors on a timely basis to support unit completion requirements.
    • Conducts parts and VAPS inventory counts.
    • Focuses on driving first-time quality and reducing service calls, communicates with shop personnel to conduct root cause analysis and creates permanent corrective actions.
  • Customer Service
    • Utilizes the Net Promoter Score (NPS) feedback to communicate timely and identify process improvement opportunities.
    • Ensure On Time Deliveries, Returns, Relocations, and Service.
    • Drives high levels of product quality (First Time Quality).
    • Commercial readiness through operations excellence.
Requirements
  • High school diploma, GED, or 3 years of applicable experience.
  • 5 years of experience managing one or more direct reports in a Service Shop/Manufacturing/Building Construction environment OR 2 years of experience with WillScot.
  • Experience managing a unit or departmental budget OR 2 years of experience with WillScot.
  • MS Office/Excel/Word/Outlook experience.
  • Ability to follow direction and meet deadlines in a fast-paced environment.
  • Experience applying creativity to problem-solving.
  • Build sustainable relationships and trust with vendors through open, proactive communication.
  • Ability to effectively manage multiple, changing priorities in a fast-paced environment.
Preferred
  • Bachelors degree.
  • Experience working with customers.
  • Experience with SAP, Tableau, Hyperion, Teams/Zoom, or Smartsheets.
  • Experience in areas including fleet management, logistics, inventory, dispatching, building codes/permitting.
Personal Characteristics
  • Lead by example through living our values:
    • Dedicated to Health & Safety.
    • Committed to Inclusion & Diversity.
    • Driven to Excellence.
    • Trustworthy & Reliable.
    • Devoted to Our Customers.
    • Community Focused.

WillScot provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

WillScot embraces diversity and is committed to equal opportunity in all aspects of employment, including recruiting, hiring, promotion, termination, leaves of absence, compensation, and training.

We are focused on building teams that include a variety of backgrounds, lived experiences, and skills. The more inclusive we are, the stronger we will be.

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