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Public Safety Officer

2 months ago

Libertyville, Illinois, United States Advocate Health Full time
Job Summary

We are seeking a highly skilled and dedicated Public Safety Officer to join our team at Advocate Health. As a Public Safety Officer, you will play a critical role in ensuring the safety and security of our patients, visitors, and staff.

Key Responsibilities
  • Provide security services with professionalism, fairness, and compassion in challenging circumstances, adhering to policies, procedures, and training.
  • Perform routine responsibilities during interior and exterior patrols to ensure safety and security, including inspections, audits, and contraband searches.
  • Respond to service calls, such as combative or threatening patients or visitors and team member incidents, and serve as a primary resource for de-escalation.
  • Investigate incidents, complete timely and accurate reports, and address and escalate complaints to the appropriate leader.
  • Liaise with state and local law enforcement and first responder agencies, coordinate, brief, and monitor law enforcement prisoner patient guards to ensure policy compliance.
  • Maintain current Department training standards in radio communications, verbal de-escalation, stabilization, CPR, and conducted energy weapon (Taser) use.
Requirements
  • Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS) must be obtained within two years of appointment.
  • A valid driver's license issued by the Division of Motor Vehicle.
  • Firearm Owners Identification (FOID) Card issued by the Illinois State Police, or Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ).
  • Must meet State of IL Department of Financial and Professional Regulation licensing requirements and obtain a Firearm Control Card (FCC) for Proprietary Personnel within 90 days of hire.
  • Certified in Conducted Energy Weapon (Taser) use within 90 days of hire and periodically thereafter.
  • High School Diploma or GED.
  • Typically requires 1 year of experience in a security, related public safety, or customer service area.
Knowledge, Skills, and Abilities
  • Illinois team members must have completed State of Illinois 40-hour armed course with semi-automatic pistol endorsement.
  • Willingness to carry a department-authorized firearm while on duty.
  • Required annually to achieve a passing score of 70% or greater on the State of IL Mandatory Annual Active Duty and Retired Officer Handgun Qualification Course of Fire, un-assisted.
  • Demonstrated ability to exercise mature judgment and sound reasoning while maintaining a courteous and tactful demeanor.
  • Demonstrated experience in quickly assessing dangerous situations and taking appropriate action.
  • Demonstrated ability in verbal and written communications.
  • Ability to use a computer to document work.
  • Ability to defend self and/or others in case of physical confrontations.
  • Ability to communicate effectively with people.
  • Ability to interact appropriately with all team members, patients, and visitors.
Physical Requirements and Working Conditions
  • Must sit, stand, walk, and drive throughout the workday and must lift up to 35 lbs. occasionally.
  • Must be able to push/pull with 35 lbs. of force.
  • Must possess the hand strength, dexterity, and ability to safely operate a firearm.
  • Have 20/20 vision in both eyes or correctable to 20/20 with corrective lenses in both eyes.
  • May be exposed to mechanical, electrical, chemical, explosive, and radiation hazards.
  • Operates all equipment necessary to perform the job.
  • Frequent exposure to aggressive behavior and emotionally charged situations.
  • Must be able to handle personal stress and possible violence.
  • Must be physically fit and able to walk all areas of the facilities and grounds.