IT Service Manager

7 days ago


Tempe, Arizona, United States K2 Staffing, LLC Full time
Job Summary

We are seeking a highly skilled IT Service Manager to join our team at K2 Staffing, LLC. As a key member of our IT team, you will be responsible for managing projects from start to finish, working closely with sales to provide pre- and post-sales support, and assisting in the deployment and management of Windows Servers and Active Directory.

Duties & Responsibilities

Manage projects from start to finish, ensuring timely completion and high-quality results.
Collaborate with sales to provide pre- and post-sales support, including discovery meetings, site visits, proposals, and presentations.
Assist in the deployment and management of Windows Servers and Active Directory, as well as designing local area networks and implementing network security.
Optimize and maintain network software and hardware, build and deploy file servers and cloud computing solutions, and configure and deploy VOIP solutions.
Perform network infrastructure troubleshooting, manage Microsoft Exchange Server, and monitor alert systems to take appropriate action as per guidelines.

Qualifications & Requirements

Minimum of 3 years hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers, and workstations, Exchange server, and Active Directory.
Previous managerial experience is a must, with 3 years of experience in a client-facing environment such as sales engineering.
Excellent verbal and written communication skills, with the ability to work with clients at a business level to understand their current and historic issues regarding their business and technology.
Strong organizational and time-management skills, with experience writing proposals for and implementation of technical solutions to fulfill business needs.
Results-oriented, self-motivated, energetic, professional, reliable, and a team player, with a strong understanding of technology and business productivity systems.
Experience with RMM (remote monitoring and management) tool a plus, working knowledge of PSA (ticketing) tools is a plus, and ability to problem solve at a high level, with extraordinary customer service skills, strong multi-tasking, and organizational skills.
Sales training experience is a plus, and having worked in an MSP environment is a major plus.

Ideal Qualifications

CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus

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