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Customer Experience Associate II

2 months ago

Albany, New York, United States Conduent State & Local Solutions, Inc Full time

**About the Role**

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate II at Conduent State & Local Solutions, Inc. In this role, you will be responsible for providing exceptional customer service and support to our clients' customers.

**Key Responsibilities**

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Provide product information and answer questions to ensure customer satisfaction.
  • Utilize knowledge management systems and resources to resolve customer issues.
  • Process transactions and submit research requests as needed.
  • Maintain a thorough knowledge of company and client programs, policies, and technology.
  • Communicate effectively with customers and colleagues in a warm and empathetic manner.
  • Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
  • Provide support to other positions/operations in cases of heavy workloads or absences.

**Requirements**

  • High school diploma or equivalent required.
  • Must be at least 18 years of age or older.
  • Must be able to submit to a background check and drug test.

**What We Offer**

  • Full-time employment with benefits, including paid holidays.
  • Great work environment.

**About Conduent**

Conduent is a rapidly growing organization that values individuality and provides opportunities for career growth and development. We are committed to creating exceptional outcomes for our clients and the millions of people who count on them.