Reservations Ambassador

4 days ago


New York, New York, United States USHG Full time

We're looking for a skilled and motivated individual to join our team as a Reservationist. This is an excellent opportunity to work in a fast-paced environment and deliver exceptional customer service.

About the Role

The successful candidate will be responsible for operating within a reservations department that delivers enlightened hospitality and excellent service at all times. They will possess and exhibit the drive to provide exceptional customer service, act as the reservations liaison between the guest and Maitre d', and demonstrate proper use of guest notes and reservations notes.

Key Responsibilities
  • Provide exceptional customer service to guests
  • Act as the reservations liaison between the guest and Maitre d'
  • Demonstrate proper use of guest notes and reservations notes
Requirements
  • Experience in a front of house role in a hospitality business preferred
  • Customer Service skills
  • Conflict Resolution skills
  • Attention to detail
  • Professional, articulate, and punctual
  • Knowledge of Reservation Software (SevenRooms, Resy, OpenTable, etc.)
  • Understanding of Microsoft Office (Excel, Word, Outlook, etc)
  • Full-time flexible hours (able to work days, nights, weekends, holidays)
About Us

We offer a competitive hourly rate of $23.00, comprehensive medical, dental, and vision insurance, paid time off, paid parental leave, and 51% dining discount throughout the USHG family of restaurants.


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