Front Desk Ambassador

5 days ago


New York, New York, United States Scarpetta Full time

**Job Summary**

We are seeking a highly skilled Front Desk Ambassador to join our team at Scarpetta in New York City. As a key member of our front-of-house staff, you will be responsible for providing exceptional guest experiences and ensuring seamless reservation management.

Responsibilities:

  • Answer guest phone calls/SMS and provide friendly, knowledgeable assistance to guest questions
  • Provide accurate information on multiple restaurant brands and clearly communicate menu offerings and ambience
  • Call to confirm reservations, as applicable, prior to each shift
  • Make reservations for guests, offering alternatives when the desired time is not available
  • Manage flow of reservations for each shift to ensure optimal seating pattern and service
  • Update knowledge and skills by participating in staff training opportunities
  • Maintain general knowledge of restaurant concepts, location, transportation, management team, etc.
  • Complete other duties as assigned by Management

Requirements:

  • 6+ months' experience as Host/Reservationist for similar caliber concept in New York City
  • Experience and knowledgeable with Seven Rooms and Open Table
  • Polished and hospitable communication skills - written and verbal
  • Attentive to detail
  • Able to work with a strong sense of urgency
  • Able to work nights, weekends, and holidays, and variable schedule, per the needs of the business
  • Able to perform under stress, in fast-paced environment
  • High school diploma or GED preferred

Compensation Details

The estimated salary for this position is between $22.50 and $28.00 per hour, based on relevant experience and qualifications. Benefits include Health Insurance, Dental Insurance, Vision Insurance, 401k, and Dining Discounts.


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