Service Ambassador

3 weeks ago


New York, New York, United States Hard Rock Hotel New York Full time
Become a Service Ambassador

Hard Rock Hotel New York is a leading hospitality brand, and we are looking for a highly skilled Concierge to join our team. As a Concierge, you will be responsible for delivering exceptional guest experiences and providing personalized services to our discerning guests.

About the Role

As a Concierge, you will be the face of our organization, responsible for making a lasting impression on our guests. You will be expected to develop and maintain thorough knowledge of area restaurants, bars, clubs, shows, concerts, sporting events, and retail.

Key Responsibilities
  • Assist guests in arranging services and reservations, including dining, entertainment, and sports, attractions, transportation, flowers, and gifts.
  • Handle all incoming and outgoing packages, liaise with Guest Attendants to store/retrieve and deliver packages.
  • Utilize Hotsos and other messaging platforms to communicate with guests and handle guest inquiries.
  • Utilize the Concierge management system to log all activities.
  • Reconcile transactions at the end of each shift, cash out, and maintain a balanced bank.
  • Work closely with the Guest Attendants to coordinate the efficient handling of luggage and follow up on guest requests, inquiries, etc.
Requirements
  • A degree in either Business, Hospitality Management, or Communication is highly recommended or an Associate Degree in hospitality or Tourism with at least two years employed as a concierge in a 4 or 5-star internationally recognized hotel group.
  • Proven experience as a concierge; experience in customer service or a relevant role is an advantage.
  • Proficiency in English; multilingual is strongly preferred.

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