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Reception Specialist

2 months ago

Incline Village, Nevada, United States Hyatt Vacation Ownership Full time

Hourly Compensation: $23.00

Are you seeking a workplace where significant moments are created together?

At Hyatt Vacation Club (HVC), we fulfill vacation aspirations for travelers globally within a supportive, welcoming, and picturesque work setting. As a Guest Relations Coordinator at HVC, your role will involve assisting our Owners/guests in crafting unforgettable vacation experiences, fostering a sense of connection through care and inclusivity.

Exceptional Benefits for a Fulfilling Life:

  • Competitive Compensation
  • Medical/Dental/Vision/401K options
  • Travel discounts
  • Credit Union Membership
  • Tuition Reimbursement
  • Professional Counseling & Family Support
  • Opportunities for Growth and Development
  • *Benefit Eligibility may vary by position

Site-Specific Advantages:

  • Complimentary On-Site Parking
  • Department Celebrations
  • Associate Appreciation Events
  • Monthly Recognition and Reward Programs
  • Company Branded Winter Apparel and Footwear Stipend

As a Guest Relations Coordinator, your daily responsibilities will include:

  • Assisting Owners/guests with check-in procedures and providing information about property amenities, services, operational hours, and local attractions.
  • Actively listening and responding positively to guests' inquiries, concerns, and requests, while coordinating with other departments to resolve issues.
  • Explaining room features to guests (e.g., room key usage, ice and vending locations, etc.).
  • Following up with Owners/guests to ensure their requests or concerns have been satisfactorily addressed.
  • Handling telephone inquiries and directing calls to the appropriate departments as necessary.
  • Assisting with bellman and runner duties as required by the facility or location.

Commitment to Guest Experience and Company Standards:

  • Welcoming and greeting guests while anticipating and addressing their needs.
  • Interacting with colleagues and guests in a professional and timely manner.
  • Contributing to team objectives.
  • Adhering to company policies and safety protocols at all times.

Requirements to Become a Guest Relations Coordinator at HVC:

  • Availability to work various shifts, including holidays and weekends.
  • Ability to reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and maintain prolonged periods of standing, sitting, or walking.
  • Capability to lift, carry, push, or pull items weighing up to 25lbs without assistance.
  • Position may require background and drug screening in accordance with company policy and applicable legal standards.
  • Specific job responsibilities may vary based on property, team size, or facility.

Hyatt Vacation Ownership is an equal opportunity employer dedicated to building a diverse workforce and fostering an inclusive culture.