Junior Print Solutions Specialist

2 weeks ago

Orange, California, United States Pacific Office Automation Full time
Job Overview

Pacific Office Automation stands as a leading independent provider of document imaging and technology solutions across the nation. With a legacy that dates back to 1976, we have expanded our reach to over thirty branches in ten western states. Our enduring success in the office equipment and technology sector has allowed us to forge strong partnerships with top manufacturers including Canon, Sharp, Konica Minolta, HP, Ricoh, and Lexmark.

At Pacific Office Automation, we foster a dynamic work environment filled with opportunities for growth, competitive benefits, and a team of dedicated professionals committed to your success. We prioritize long-term employment by equipping our employees with the necessary training and certifications to navigate the ever-evolving landscape of office technology. We value every voice within our organization, ensuring that all perspectives are acknowledged and respected.

Position Summary

We are currently looking for an Associate Production Print Specialist to join our team.

Key Responsibilities
  • Collaborate with Production Print Specialists and sales teams to enhance and sustain Production Print initiatives.
  • Ensure customer satisfaction through tailored technical sales support and training.
  • Design workflow solutions for client demonstrations.
  • Maintain regular communication with existing Production Print accounts and specialists.
  • Conduct thorough customer needs assessments and site evaluations, engaging with key stakeholders to identify and address challenges.
  • Demonstrate proficiency in discussing variable print data, workflow solutions, software, and network applications.
  • Show competence in demonstrating, installing, and troubleshooting equipment RIPs.
  • Engage in daily pre-sales activities alongside Production Print Specialists.
  • Prepare for customer demonstrations of Production Print products and services.
  • Assist in the configuration process with specialists and sales personnel.
  • Create implementation and training guides for each Production Print installation.
  • Conduct all Production Print installations and training within the designated area.
  • Work closely with the Technical Service team to gather insights and escalate technical issues encountered during training.
Qualifications
  • Excellent verbal communication skills coupled with active listening abilities.
  • Demonstrated capacity to manage multiple tasks in a fast-paced environment while ensuring accuracy.
  • Ability to maintain composure in stressful situations.
  • Strong attention to detail and exceptional organizational skills.
  • Proficient in computer usage and customer service.
  • Strong written and verbal communication skills are essential.
  • Familiarity with Microsoft Word and Excel is required.
  • Bi-lingual candidates are encouraged to apply.
Experience
  • Prior experience in production print support roles or 1 to 3 years in pre-press or as a key operator in a print shop or commercial printing environment.
  • Familiarity with Fiery Print Controllers and relevant software applications is preferred.
  • Experience with digital presses from manufacturers such as Ricoh, Canon, Konica Minolta, or Xerox is advantageous.
  • Knowledge in wide format printing is beneficial.
Benefits
  • Comprehensive Medical, Dental, Vision, and Life insurance plans.
  • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
  • 401K plan with a competitive company match.
  • Paid Time Off, including vacation and sick leave.
Commitment to Diversity and Inclusion

Pacific Office Automation is dedicated to being an equal opportunity employer. We welcome applications from all qualified individuals without regard to race, color, national origin, ancestry, gender, sexual orientation, gender identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate the diversity of our workforce, recognizing that it strengthens our organization.

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