Software Support Specialist
4 weeks ago
We are a high-tech company providing machine tools and laser technology, and are looking for people who can face new challenges with a fresh mind.
As an independent family company, we offer you the freedom and trust to put your brave ideas into practice.
We would like to power ahead with the digital networking of the manufacturing industry, and we need your expertise to make it happen.
The Software Support Specialist would be a part of the TRUMPF software group that focuses on Industry 4.0 software solutions for the next generation smart factory.
The team is responsible to detail, implement and fully support TRUMPF supported CAD CAM MES programming software solutions for customers.
Around 30% of your time will be spent traveling to customer sites in the USA, Mexico, and Canada.
As a Software Support Specialist, your responsibilities will include:
- Supporting customers in Metamation and TRUMPF FLUX sheet metal programming software.
- Implementing and updating software solutions at customer sites and providing customer training.
- Assessing process value chains and adapting TRUMPF/Metamation software to customer needs.
- Supporting customers with questions and troubleshooting over the phone, web, and email.
- Providing software support for in-house production at TRUMPF's smart factory.
- Serving as a key contact and managing customer projects.
- Traveling for projects in the USA, Canada, and Mexico.
We are looking for someone with experience in CAD/CAM programming software for machine tools, TRUMPF and Metamation software products, and project management.
You should have excellent communication skills, as well as telephone etiquette, and be able to communicate patiently and diplomatically.
A professional customer service attitude is mandatory, and you should be able to work both independently and in a team environment.
TRUMPF is an Equal Opportunity Employer and welcomes applications from all qualified candidates.
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