Genesys Reporting Specialist
4 weeks ago
Job Title: Genesys Reporting Specialist
Company Overview:
Software International supplies technical talent to various clients, including Fortune 100/500/1000 companies and small to mid-sized organizations in the US and Canada.
Position Overview:
We are seeking a Genesys Reporting Specialist to join our clients' team on a contract basis. As a Genesys Reporting Specialist, you will design, develop, and implement reporting solutions for our clients using Genesys software.
Key Responsibilities:
- Assess gaps between Cisco and Genesys systems used
- Work with key business stakeholders to identify Genesys reporting needs
- Design and develop reporting solutions for clients using Genesys software
- Collaborate with cross-functional teams to gather reporting requirements and ensure timely delivery of solutions
- Create and maintain documentation for reporting solutions and processes
- Troubleshoot and resolve any technical issues related to reporting
- Stay updated on the latest Genesys reporting features and provide recommendations for improvement
- Conduct training sessions for clients on how to use Genesys reporting tools effectively
- Prepare and present reports to clients and stakeholders on the performance of reporting solutions
- Ensure data accuracy and integrity in all reporting processes
- Assist with large Cisco to Avaya migrations
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Minimum of 3 years of experience in a similar role, preferably with Genesys reporting tools
- Strong understanding of Genesys reporting capabilities and best practices
- Excellent analytical and problem-solving skills
- Proficient in SQL and other data analysis tools
- Experience with data visualization tools such as Tableau or Power BI
- Excellent communication and interpersonal skills
- Ability to work independently and in a team environment
- Strong attention to detail and ability to meet tight deadlines
Contract Details:
This is a contract position based in Chicago, IL, USA. The duration of the contract will be determined based on the project requirements. The selected candidate will be offered a competitive hourly rate.
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