IT Support Specialist

4 weeks ago


Chicago, Illinois, United States The Walsh Group Full time
Job Summary

The Walsh Group is seeking a highly skilled Sr. IT Support Specialist to join our team in Chicago, IL. As a key member of our IT department, you will be responsible for providing top-notch technical support to our users, ensuring their technology needs are met with excellence.

Key Responsibilities

• Respond to technical requests via phone, email, or in-person support
• Image new computers with company-standard software
• Support company mobile phones and smartphones
• Troubleshoot and resolve technical issues with computer hardware and software
• Collaborate with the IT team to ensure seamless network operations
• Provide daily onsite and remote technical support for network, office applications, printers, computer equipment, and mobile devices

Requirements

• Bachelor's degree in Information Technology or related field
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• At least 4 years of experience in IT support or related field
• Strong customer service skills and ability to work with diverse teams

What We Offer

The Walsh Group offers a competitive salary and benefits package, including medical, dental, and vision insurance, generous vacation time, and a 401(k) matching program. We are an equal opportunity employer and welcome applications from qualified candidates.

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