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Patient Service Representative
2 months ago
We're a physician-led, patient-centric network dedicated to simplifying healthcare and delivering connected care. Our multispecialty and urgent care providers serve millions of patients in traditional practices, patients' homes, and virtually through our operating companies.
When you join our team, you become part of a compassionate community of people who work hard every day to make healthcare better for all. We're innovating value-based care and leveraging integrated applications, population insights, and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.
Job Summary
The Patient Service Representative (PSR) is responsible for providing exceptional customer service to all incoming patients at CityMD. This individual registers patients, coordinates with the team, and responds to patient questions and concerns with kindness and urgency. The PSR is also responsible for all paperwork associated with patient registration.
Key Responsibilities
- Greet and welcome patients
- Organize and coordinate patient intake and appointments
- Accurately enter and update patient information in the system
- Assist patients with paperwork when necessary
- Scan, update, and file medical records
- Answer phone calls and questions in a prompt and polite manner
- Process medical insurance information and verify patient eligibility
- Handle cash and co-payments accurately and responsibly
- Provide outstanding customer service to every patient
- Inform site managers of waiting room wait times and patient inquiries
- A High School Degree or GED
- A happy, welcoming, and can-do attitude with patients and coworkers
- Experience working in a high-volume/high-intensity service industry preferred
- Excellent verbal, written, and interpersonal communication skills
- Detail-oriented and a team player
- Computer proficiency and superior keyboarding skills
- Flexible and adaptable nature to work in a continuously evolving environment
- Passion for helping others in a healthcare environment
- Ability to effectively interact with physicians, patients, and other staff members
- Bilingual language skills required or preferred based on site location
Ability to sit and stand for periods of time. Heavy computer use required.
About Our Commitment
Total Rewards at VillageMD
We value the critical role that health and wellness play in the lives of our team members and their families. Our benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages, and a 401k savings plan.
Equal Opportunity Employer
We provide equal employment opportunities to all employees and applicants for employment without regard to, and do not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression, national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.
Safety Disclaimer
We care about the safety of our employees and applicants. We do not use chat rooms for job searches or communications. We will never request personal information via informal chat platforms or unsecure email. We will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select locations during regular business hours only. For information on job scams, visit, or file a complaint
