Legal Account Resolution Specialist

2 weeks ago


Cincinnati, Ohio, United States Weltmann Lighting LLC Full time
Job Summary:

As a Legal Account Resolution Specialist at Weltmann Lighting LLC, you will play a crucial role in our collections team. Your primary responsibility will be to contact consumers and representatives to notify and encourage payment of delinquent accounts. You will also be responsible for calculating payment arrangements and negotiating settlements, as well as documenting information about financial status and collection efforts.

Responsibilities:
  • Request form letters to consumers or representatives to notify and encourage payment of delinquent accounts.
  • Confer with consumers or representatives by telephone to determine the reason for overdue payment and make an attempt for payment resolution.
  • Calculate payment arrangements and negotiate settlements, which may require supervisor/client approval.
  • Document information about financial status and collection efforts, and perform data entry to update notes on account.
  • Contact consumers, consumers' representatives, and attorneys to provide status updates and request/supply additional information and documentation.
  • Obtain information to handle debit and check payments by phone.
  • Search the internet, public records, city and telephone directories, credit bureau reports, vendor searches, and contact employer and post office to locate consumer and/or consumer assets.
  • Make decisions for next activity on consumer files and monitor files for expected outcomes.
  • Follow up to ensure all available options are utilized to achieve payment of debt.
  • Meet minimum standards for daily calls, files worked, and goals.
  • Handle files in accordance with company and client standards, follow scripts, and regulatory compliance requirements.
  • Approach contact with consumers and third parties with a high level of professionalism/customer service on a recorded and monitored phone line.
  • Complete all required training applicable to assigned position.
  • Additional duties as requested or required.

Qualifications:
  • High school diploma or general education degree (GED).
  • 1-3 years relevant customer-facing experience or an equivalent combination of education, training, and experience.
  • Ability to type 30 wpm with accuracy.
  • Knowledge of basic computer operation, including internet research.
  • Communicates effectively verbally and in writing.
  • Must pass a background check and drug screening.

Compensation and Benefits:
  • The compensation is $17.68 per hour, plus uncapped monthly bonus opportunities, with an average annual bonus of $10,000.
  • Employees proficient in Spanish may receive additional compensation.
  • Paid Time Off (PTO) - 16 days annually + 8 Company paid holidays.
  • Competitive benefits - Medical, Rx, Dental, Vision, 401(k), Life, and Disability Insurance.
  • Promotional opportunities from within the firm.
  • Employee Perks available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc.
  • Earn incentives through monthly contests in a fun team environment.
  • Parking/Public Transit stipend available once benefits are available.
  • Onsite fitness center available to join.


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