CSC Outreach Case Manager
1 week ago
Covenant House Florida Inc is seeking a highly motivated and compassionate CSC Outreach Case Manager to join our team. As a CSC Outreach Case Manager, you will play a vital role in supporting our youth who have experienced homelessness, housing instability, human trafficking, trauma, identify as LGBTQ+, are gender non-conforming and/or who often face multiple issues and have complex needs.
Key Responsibilities- Build rapport with youth and act as a positive role model and safe adult while maintaining and facilitating healthy boundaries.
- Guide youth in developing their individualized Success Plans and assist them in working towards their goals.
- Maintain consistent communication with the multidisciplinary team by preparing clear and concise case notes and incident reports.
- Provide support, encouragement, and accountability to youth in their daily activities.
- Maintain files and all HUD documentation in accordance with grant requirements.
- Assist youth and families with necessary community resources to help advance youths' Success Plans, including transporting youth to appointments as appropriate.
- Assist with the supervision of youth and guests in the Welcome Center to ensure the safety of program participants and staff.
- Assist in providing welcoming, engaging, and professional phone and Welcome Center coverage which includes answering and responding to incoming crises, business information, resource, referral inquiries and for youth who walk-in for services.
- Crisis prevention and intervention while adhering to agency protocol for responding, reporting, and seeking support.
- Be a proactive and involved team member by participating and encouraging youth to participate in CHF sponsored activities.
- Continuously monitors current community resources available to youth and share resources with colleagues and youth.
- Maintain safety awareness of situations and spaces. Ensure that work areas are clean, organized and secure before, during and at the end of the shift. Report all maintenance concerns to the Shift Supervisor.
- Be timely and present at all scheduled meetings, training sessions, and shifts.
- Perform day to day operations and duties in accordance with established policies and procedures.
- Bachelor's Degree in Human Services or related field.
- Minimum of 2 years' working experience required, experience working with youth ages 18-24 preferred.
- Valid FL driver's license and good driving record, preferred. May need to transport clients/staff if required using agency transportation.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may work occasionally in outside weather conditions. The noise level in the work environment is usually moderate to loud. Must be able to lift up to 25 lbs. on occasion, bend, sit and stand for prolonged periods of time.
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