Telecommunications Patient Access Coordinator

2 weeks ago


Springfield, Illinois, United States Springfield Clinic Full time

The Telecommunications Patient Access Coordinator plays a vital role in overseeing patient access operations by managing incoming communications, assisting clinic clientele, and enhancing overall clinic interactions.

Key Responsibilities:
  • Handle incoming calls, assess caller requirements, and route calls to the relevant departments
  • Exhibit comprehensive knowledge of the organization, including department locations and provider details
  • Conduct overhead paging and ensure effective communication during critical situations
  • Offer a 24-hour answering service for clinic personnel and departments
  • Support TeleNurse Intake responsibilities as needed
  • Direct emergency calls to the suitable personnel
  • Uphold patient service standards while maintaining a positive demeanor
  • Continuously educate oneself and adhere to departmental protocols
  • Report workflow challenges to management
  • Comply with clinic policies and procedures
  • Deliver exceptional customer service
Qualifications:
  • High School diploma or GED equivalent
  • At least one year of experience in a medical office or call center environment
  • Proficient typing abilities and familiarity with medical terminology
  • Capability to perform under pressure with precision
  • Strong attendance history
  • Intermediate computer proficiency
  • Excellent communication skills
Work Environment:
Office-based position requiring prolonged periods of sitting.

Privacy Information:
Compliance with HIPAA regulations is mandatory.

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