Telecommunications Patient Access Coordinator
2 weeks ago
The Telecommunications Patient Access Coordinator plays a vital role in overseeing patient access operations by managing incoming communications, assisting clinic clientele, and enhancing overall clinic interactions.
Key Responsibilities:- Handle incoming calls, assess caller requirements, and route calls to the relevant departments
- Exhibit comprehensive knowledge of the organization, including department locations and provider details
- Conduct overhead paging and ensure effective communication during critical situations
- Offer a 24-hour answering service for clinic personnel and departments
- Support TeleNurse Intake responsibilities as needed
- Direct emergency calls to the suitable personnel
- Uphold patient service standards while maintaining a positive demeanor
- Continuously educate oneself and adhere to departmental protocols
- Report workflow challenges to management
- Comply with clinic policies and procedures
- Deliver exceptional customer service
- High School diploma or GED equivalent
- At least one year of experience in a medical office or call center environment
- Proficient typing abilities and familiarity with medical terminology
- Capability to perform under pressure with precision
- Strong attendance history
- Intermediate computer proficiency
- Excellent communication skills
Office-based position requiring prolonged periods of sitting.
Privacy Information:
Compliance with HIPAA regulations is mandatory.
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Telecommunications Coordinator
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Telecommunications Patient Access Specialist
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Patient Access Representative
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Patient Access Representative
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